Last updated: 12 October 2026
At SURZ, we want your shopping experience to be as smooth as possible, from placing your order to receiving your new favourite outfit.
This page explains how we process, package and deliver orders from our main SURZ collection and SURZ Outlet.
We currently deliver to UK addresses and worldwide destinations.
Worldwide delivery is available, with delivery charges calculated and displayed at checkout before you complete your purchase.
If your delivery address is outside our delivery area, please contact us before placing an order to check whether delivery can be arranged.
Available delivery services and their prices will be displayed at checkout before you complete your purchase.
Our current delivery options are:
Any minimum spend or other conditions for free delivery will be clearly shown before you place your order.
We aim to keep delivery charges fair and transparent, with no unexpected postage costs added after checkout.
We aim to process orders as quickly as possible.
Orders are normally prepared for dispatch within 1–2 working days, excluding weekends and UK public holidays.
During busy periods, promotional events and the Christmas season, processing may take longer. If we anticipate a significant delay, we will aim to keep affected customers informed.
Your order confirmation acknowledges that we have received your order. Dispatch confirmation will be provided when your order has been sent, where this service is available.
Delivery timeframes shown on our website and at checkout are estimates unless we expressly confirm a guaranteed service.
UK next-day delivery applies to orders placed before 3:00 pm. Orders placed after 3:00 pm will be delivered on the next working day.
Eveningwear is made to order and is not eligible for next-day delivery. Standard delivery for eveningwear is £4.99 and is estimated within 5–10 working days.
Delivery may occasionally take longer because of circumstances outside our reasonable control, including severe weather, carrier delays or seasonal demand.
If your order has not arrived within the expected timeframe, please contact us with your order number so we can investigate.
We will handle delivery issues in accordance with applicable consumer law.
Where tracking is available, we will provide tracking information or a link once your order has been dispatched.
Please check the tracking information for the latest delivery updates.
If tracking shows that your parcel has been delivered but you have not received it, please contact us. We will work with the delivery provider to investigate.
We take care when preparing your SURZ order so that your items are packaged appropriately for delivery.
Our aim is to deliver your clothing in good condition, ready for you to enjoy.
When your parcel arrives, please check that you have received the correct items.
If an item is missing, incorrect or damaged on arrival, contact us at sales@surz.co.uk with your order number and details of the issue. Photographs may help us resolve the problem more quickly.
Your statutory rights are not affected, and we will explain the next steps.
Please check your delivery address carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to correct it before dispatch, but we cannot guarantee that changes will be possible once an order has been processed or sent.
If a parcel cannot be delivered because an address supplied by the customer is incorrect, we will work with you to establish the appropriate next steps. Any additional charges will be explained before they are incurred wherever reasonably possible and will be handled in accordance with applicable law.
We know that getting your order on time can be especially important during Christmas, sales and promotional periods.
We recommend ordering early if you need an outfit for a particular date.
Any advertised Christmas delivery cut-off dates will be displayed on our website when available. These dates depend on our order-processing arrangements and the delivery provider's published schedules.
Our extended Christmas returns deadline is explained separately on our Returns, Refunds & Cancellations page.
If your parcel appears to be lost or significantly delayed, please contact us at sales@surz.co.uk and include your order number.
We will investigate with the delivery provider and keep you informed.
We will not ask you to resolve a delivery-provider issue on our behalf where the law makes us responsible for the order.
If you have any questions about postage or delivery, please contact:
Email: sales@surz.co.uk
Please include your order number if you are contacting us about an existing purchase.
Thank you for shopping with SURZ.
SURZ — Inclusive fashion. Personal style. Confidence for everyone.
